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National Open University Exam Past Question – BED413 OCTOBER 2013 EXAMINATION

NATIONAL OPEN UNIVERSITY OF NIGERIA

1416 AHMADU BELLO WAY, VICTORIA ISLAND LAGOS SCHOOL OF EDUCATION

OCTOBER 213 EXAMINATION

 

 

Course Code:                        BED413

Course Title:                         Office Organization and Management. Time:                                      2Hours.

 

Instruction: Answer Question One and any other two questions.

 

1. a. Briefly explain the purpose of communication in a business office. (5 marks)
  b. Compare and  contrast unilateral and directive communication. (10 marks)
  c. State the principles behind alpha-numeric filling. (5 marks)
  d. State Ten principles guiding form design. (10 marks)

 

 

2. a. Briefly explain the following key concept in today’s office:  

 

 

 

 

 

(5marks)

  I. Office Management.
  Ii. Office Organisation.
  b. State three activities of each of the following:
  i. Production department
  ii. Account department. (5marks)
  iii. Personnel department (5marks)

 

 

3. a. Differentiate between  office technology and office automation.        (10marks)
  b. It is often said that  effective use of colour can enhance work environment and have
    at  least an indirect effect on employee’s productivity. Identify these colours shades

and state against each colour the effect of feeling it conveys.            (10marks)

 

  1. a.       Leadership is generally seen as the ability to influence a group of people in order to achieve a set goal. Discuss the context of leadership as a process.               (5marks)
  2. b. Differentiate between autocratic and participative leadership        (5marks)
  3. Enumerate Ten principles which a leader must use in motivating the worker. (10marks)
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